Terms and conditions

We at Pousada Akanã are committed to transparency, privacy and security of our customers' data throughout the entire process of interaction with our website. By using our services, you understand that we will collect and use your personal information in the ways described in this Policy, under the Data Protection regulations (LGPD, Federal Law 13.709/2018), the consumer provisions of Federal Law 8078/1990 and other applicable rules of the Brazilian legal system.

To help you better understand what information we collect and how we use, store or delete it, we have detailed our Privacy Policy below:

Type of personal information collected

We guarantee the complete confidentiality of your registration data, stating that we do not sell your personal information. Such information may, however, be grouped according to certain criteria and used as generic statistics with the aim of better understanding the consumer profile.

You may request that your data be removed from the database, and you will no longer receive information from the company, its products and services. Notwithstanding the above, if there is a formal request from any Public or Judicial Authority, duly substantiated, the Customer and/or User expressly authorizes us to forward the requested registration data, regardless of prior notification to the Customer and/or User.

Cookies

“Cookies” are small data files used to personalize your browsing experience. Their purpose is to enable our system to recognize your browser. They provide a practical resource to save you time while browsing. If necessary, the customer can modify their browser to refuse cookies.

Acceptance of cookies can be freely changed in your browser settings. The images and texts displayed on our website are the property of the company, protected by registration and/or a contract duly signed between the parties. Copying, reproducing or modifying these images and/or texts for commercial use is expressly prohibited.

Other important information about data protection

We reserve the right to change this policy at any time, given that this document does not create any contractual link between Pousada Akanã and its customers, guests or third parties.

How to contact us regarding data protection?

If you have any questions or suggestions about the privacy policy or any other aspect of our process, please contact us using the contact form on our website.